Reviews

“6/29/2022 I noticed that our AC had been running for hours so I checked a vent and found the air coming out was not cold. I went outside and found that the fan was not running. My wife checked reviews for companies in our area and called Efficient Comfort. It was after hours so she left a message. We spent a long hot night that night. We were wondering if this was repairable or if replacement was required, and how long will it take to resolve. Before 9:00 the next morning we got a call from a very pleasant person who said someone could look into our problem between 12:00 and 4:00 that day. By 11:15 I received at text saying that Chuck was on the way, picture included. A few minutes before 12:00 Chuck arrived and introduced himself. I told him that the AC air was not cold and the fan outside was not running. He said “Let’s take a look”. He removed the fuses next to the AC unit and then removed a side cover on the AC unit. He said “Your run capacitor is bad, I don’t even need to test it.” I asked why and he explained that the top and bottom of the capacitor were originally flat not domed. He went to his truck and returned with a replacement. He told me what the cost of replacement would be and I said “Great, do it”. The night before I had researched possible causes of my problem and potential costs. The cost was right on expected average cost. He installed the capacitor and put the AC unit back together while we talked about the condition of my 17 year old system and what I could expect in the future. I asked him about what I should expect cost wise when system replacement was required. He gave me ball park cost on a couple of different scenarios and suggested their semi-annual maintenance program, but didn’t pressure. After a total of about 7 minutes since he arrived the AC was working again. He tested the temp of the air coming out, it was slightly better than expected. We handled the payment exercise, then he wanted to look at the furnace room. He inspected the air filter, said it was the recommended type and that we should replace it a little more often. He noticed that there was paper towel wrapped around the humidifier drain pipe. I told him that was left over from a couple years ago when it got clogged and backed up. I cut and replaced a portion of the PVC drain pipe I wrapped the paper towel around the pipe so I ‘d know if the fix worked. He said that he would have put a “T” in the drain pipe and used compressed air to blow out the clog. I ended up getting my AC fixed in less than 24 hours for a reasonable price, got good advice about what to expect concerning future repairs, and eventual replacement. Chuck was professional, honest, and didn’t try to up sell me. Thanks Chuck. I will work with Efficient Comfort again in the future.”